Customer Feedback

@Choki Tshewang
Thimphu Aug 26, 2021 12:41 PM (3 years ago)

Very prompt service.

@Admin Aug 26, 2021 02:14 PM

Thank you for your kind words. This help us to serve you better. Thank you la

@Sangay Choden
Thimphu Aug 23, 2021 01:26 PM (3 years ago)

thank you being so thoughtful.

@Admin Aug 23, 2021 01:39 PM

We are happy to know that your issue has been resolved. Thank you for shopping at zala.bt.

@Sangay Choden
Thimphu Aug 22, 2021 06:02 PM (3 years ago)

ordered doma but it's missing

@Admin Aug 23, 2021 01:38 PM

Apologies for the inconvenience caused. We have informed our delivery department and they will resolve the issue as soon as possible.

@Narayan Khatiwara
Thimphu Aug 21, 2021 11:21 PM (3 years ago)

v.good

@Admin Aug 23, 2021 01:39 PM

Thank you for your feedback la. We hope to see you again.

@Menuka Rai
Thimphu Aug 19, 2021 01:09 PM (3 years ago)

the delivery service is exceptional...infact the whole process of ordering, confirming and delivery is very professional..I enjoyed my shopping experience with you... thank you for the convenience of shopping..

@Admin Aug 19, 2021 01:51 PM

Thank you yet again for the review la. We are happy to serve customers like you and happy to know people like our service la. Keep shopping with zala.bt and stay safe la!

@Ugyen Lhamo
Trashigang Aug 19, 2021 11:19 AM (3 years ago)

different order .different products send..hope u will back the etc one

@Admin Aug 20, 2021 01:37 PM

Thank you for your feedback la. We have informed our delivery department and they will resolve the issue as soon as possible.

@Pukar Gurung
Samtse Aug 15, 2021 12:22 PM (3 years ago)

loved shopping with Zala and customer service. The items delivered with quality and in time.
However, 1 star less because the the delivery charges are not updated properly in app. Hope to give 5 star next time. Good luck for being the best online shop in Bhutan. ????

@Admin Aug 16, 2021 02:56 PM

We apologize for the inconvenience caused, we have already taken note and it shall be fixed in next update of the app. Thank you la.

@Nima Nima
Samtse Aug 15, 2021 10:56 AM (3 years ago)

packaging is nice and received things bit late due to current situation which is understandable. so it would be nice to add more items of range and it would be nice to have your own outlet zala office at different places like other e-commerce.

@Admin Aug 16, 2021 02:45 PM

Thank you for your suggestion and feedback we will try our best to fulfill your wish. Thank you la

@Rinchen Dorji (Jigsel)
Thimphu Aug 15, 2021 08:48 AM (3 years ago)

thank you for deliver free

@Admin Aug 16, 2021 02:43 PM

Welcome, do shop again la

@Menuka Rai
Thimphu Aug 13, 2021 12:14 PM (3 years ago)

My first order with Zala. Impressed with the fast delivery and helpful assistance.. will recommend the service to my friends and family. Thank you

@Admin Aug 13, 2021 12:27 PM

Thank you for the feedback and keep shopping with zala.bt la!