FAQ


When will my product reach?

Our products are delivered within a weeks time, however it might take time in few places due to climatic conditions. Please contact us with your Order ID or you can also track your order from here.


What is your return policy?

Returns, refunds and exchanges depends on the product that you buy from us.


How Can I change or cancel my order?

To change or cancel your order please contact us within 24 hours, however if you contact after the mention hrs or if the items have been delivered then you will have to follow our returns procedure.


What are the shipping costs?

The shipping cost includes several variables, like the dimensions of the package, speed of delivery, and the average cost of the delivery companies costs.


Do you ship internationally?

We're sorry, but we do not ship to international destinations for orders placed.


What are your shipping options?

We use delivery companies based in Thimphu, moreover we have our own dispatch department who will delivery your product within Thimphu, however if you choose to collect the items yourself then your delivery charges will be exempted.