Customer Feedback


@Karma Dema
Thimphu May 15, 2022 03:07:50 AM (1 week ago)

The product was delivered before my morning coffee ☕ ???

@Admin May 15, 2022 01:41:38 PM

Thank you very much for complementing and liking our service la. Also, giving great ratings la. Keep shopping from Zala.bt.

@Menuka Rai
Thimphu May 9, 2022 02:30:46 PM (2 weeks ago)

Online shopping with Zala is one of the best, the fastness in customized delivery makes it all the more convenient. Always a satisfied customer, thanks to the team !!

@Admin May 9, 2022 02:37:57 PM

Hello la, thank you for the feedback and the great rating. We are glad that you like our service and satisfied too. Do visit again la.

@Sonam Pelden
Thimphu May 4, 2022 07:30:55 PM (3 weeks ago)

One pkt dal and one mango fruit drink missing from my order. Had ordered 2 nos each, but received only one of each.
Same experience with my earlier order.

@Admin May 4, 2022 08:46:55 PM

Thank you for the rating la. We appreciate that you took your time to write back to us. We apologize for the inconvenience caused. We are really sorry for what had happened with your order la. Hereby, we will surely keep in mind about those things and will try to make no mistakes la.

@Dorji Wangdi
Thimphu Apr 25, 2022 08:50:04 PM (1 month ago)

Good service for now. Keep it up

@Admin Apr 26, 2022 02:54:17 PM

Kadrinche la, Thank you for taking time to write us your feedback and liking our service la. Hoping to see you again la.

@Sonam Pelden
Thimphu Apr 20, 2022 09:01:20 AM (1 month ago)

one pkt sugar was missing from my order. otherwise no problem.

@Admin Apr 20, 2022 10:11:49 AM

Sorry la, we will delivery it today. Thank you for informing us. Keep shopping from Zala.bt.

@Giant
Thimphu Apr 18, 2022 03:34:57 PM (1 month ago)

thanks for your service. we appreciate that.

@Admin Apr 18, 2022 05:07:31 PM

Thank you so much for your feedback and liking our service la.

@Deki Yangzom
Thimphu Apr 11, 2022 03:49:16 PM (1 month ago)

the delivery was fast but i later on realized that two biscuits were not there.

@Admin Apr 11, 2022 03:55:23 PM

Thank you so much for appreciating our service and sorry we missed out the product from your order. Hope you got it la? If not, we will cross check and we will sent it la.

@Chimi Tshomo
Thimphu Apr 7, 2022 05:45:45 PM (1 month ago)

Thank you for the fastest delivery

@Admin Apr 7, 2022 05:48:34 PM

Thank you for your kind words. We are glad that you like our service. Keep shopping from Zala.bt la.

@Jagat Adhikari
Thimphu Mar 29, 2022 03:40:17 PM (1 month ago)

I have always appreciated the service and prices offered by Zala.bt. I think its one of the best we can find here around. My only suggestion would be, when you deliver oil items of any sort try to pack it separately or use some sort of other sealing process. My grocery items are all soaked in oil because the oil bottle was packed together in the cartoon.
Thankyou very much.

@Admin Mar 29, 2022 04:42:41 PM

Thank you very much for liking our service and always choosing Zala.bt for shopping your essential items la. Also, we appreciate that you took your time to write back to us. We are really sorry for what had happened with your order la. Hereby, we will surely keep in mind about those things and will try to make no mistakes la.

@Pema Rinzin
Thimphu Mar 28, 2022 10:29:21 PM (1 month ago)

I love your service la. Will keep using Zala.bt forever la.
Keep up the good work la.???
Just have one suggestion la. Its about delivery timing. Would be glad if you can give us exact timing or notify us 10-30 minute before delivery la. That way we can focus on our own work la.
Thank you la

@Admin Mar 29, 2022 10:37:26 AM

Your feedback made our day! We want to thank you very much for taking your time to write the feedback to us. Your feedback and suggestions really help us to improve a lot. We are really working hard to provide very convenient delivery service to our customers la.
Once more, thank you very much. We are hoping to see you again.

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