Customer Feedback

@Dechen Zangmo
Thimphu Mar 28, 2022 06:36 PM (2 years ago)

Thank you so much zala.bt for your efficient services.

@Admin Mar 29, 2022 10:33 AM

We are really glad that you like our service la. Thank you very much for your feedback and rating la. Keep on shopping from Zala.bt. See you soon la.

@Anita Subba
Thimphu Mar 24, 2022 05:54 PM (2 years ago)

No regret nor any complaint about your good service...i just love your service..keep up the good work!!

@Admin Mar 24, 2022 09:17 PM

We are extremely happy that you like our products and also the service. We feel satisfied when our customers are satisfied. Thank you so much for your feedback and the rating. We love to see you again. Keep shopping from Zala.bt

@Tashi Lhamo
Thimphu Mar 23, 2022 10:56 PM (2 years ago)

Thank you. Received my goods la.

@Admin Mar 24, 2022 12:04 PM

Thank you for taking time to reply and informing us la. Hoping to see you again shopping with us la.

@Ratu Dorji Wangchuk
Thimphu Mar 23, 2022 06:55 PM (2 years ago)

Today I found out the grocery items are much cheaper at zala comparing to shops and marts. Ofcourse other products are also cheap comparable to the market.
For ex. price for pran naga pickle is Nu. 170 from shops & Nu. 145 from marts but from zala it's only Nu. 123.

So, Be smart & shop from zala ☺️
Thanks

@Admin Mar 23, 2022 09:15 PM

Thank you so much for your wonderful review, it means a lots to us. We really appreciate that you took your time to give us an honest feedback and excellent rating la.
Keep shopping from Zala.bt?

@Sonam Choenjur
Thimphu Mar 23, 2022 06:20 PM (2 years ago)

The cash on delivery is convenient and I like the delivery service which is super fast

@Admin Mar 23, 2022 07:38 PM

We are so much delighted to receive such wonderful feedback from our customers. Also, we are working hard to provide best service to our customers la. We would love to see you again. Keep shopping from Zala.bt?

@Malati Tamang
Thimphu Mar 21, 2022 08:38 PM (2 years ago)

Please I have been telling one guy who confirms our order that the diaper that I have purchased is smaller than I usually use for my baby ...I told him that I want to exchange as there is no diapers for my baby but there was no response only la ...why?
He told me he will confirm later but no response till now.

@Admin Mar 21, 2022 09:24 PM

Hello la ma’am,

First of all, we are extremely sorry for we not being able to contact you back for the exchange of the product you had purchased due to some inconvenience. We will exchange the product by tomorrow la. Also, one humble request that from next time when you purchase product like; diapers and it looks like it doesn’t fit, please return us back without opening la.
Once again, Very sorry for the troublesome and thank you so much for trusting us and do keep shopping from Zala.bt.

@Malati Tamang
Thimphu Mar 17, 2022 12:48 PM (2 years ago)

Very good services of Zala.bt ...Thank you so much la?

@Admin Mar 17, 2022 01:26 PM

Thank you so much ma’am for taking your time to drop your feedback and the ratings la. We are happy to have a customers like you. See you again.?

@Malati Tamang
Thimphu Mar 17, 2022 12:25 PM (2 years ago)

Thank you so much zala.bt for your good & Active services during such Pendamic situations...Very Good services among All .keep it up ?

@Admin Mar 17, 2022 01:24 PM

Thank you so much for shopping again. We are very greatful to have such nice and honest customers. It is so amazing to know that you liked shopping on zala.bt. Keep shopping from Zala.bt. We love to see you again la.

@HEM BHATTARAI
Thimphu Mar 16, 2022 06:05 PM (2 years ago)

Worst products. Item got spoiled within 3 months of purchased.

Lala call and said they will pick up and repair . Three months passed no calls.
Worst customer service

@Admin Mar 17, 2022 11:04 AM

Hello sir,

We are extremely sorry for not getting back to you after the call we had about the product you had purchased; Surya induction.
We have talked about the faulty induction with our partner and asked them for the replacement.
We apologize for that and we will get back to you very soon la.
Thank you.

@Medon
Thimphu Mar 15, 2022 01:33 PM (2 years ago)

forgot my big jars of water

@Admin Mar 15, 2022 02:38 PM

So sorry,
We will deliver it as soon as possible. Thank you so much for informing us.