Customer Feedback

@Sonam Phuntsho
Trashigang Jan 4, 2023 08:36 AM (1 year ago)

great app

@Admin Jan 5, 2023 11:39 AM

Thank you so much for taking you time to give the great rating and the feedback la.

@TSHERING
Thimphu Jan 1, 2023 03:38 PM (1 year ago)

very satisfied

@Admin Jan 2, 2023 12:09 PM

Thank you for your generous feedback and rating, we are glad that you liked our services, keep shopping on zala.bt

@Jampal Dorji Oedzer
Thimphu Dec 21, 2022 10:43 PM (1 year ago)

had great flavour but mine stopped working after just one day with out much usage

@Admin Dec 23, 2022 08:20 PM

We will send you a replacement la. We would also like to apologize for the inconveniences caused. Thank you for your feedback.

@Manab Majumdar
Thimphu Dec 8, 2022 07:58 PM (1 year ago)

nice ?

@Admin Dec 9, 2022 11:31 AM

Dear Mr.Manab Majumdar.
Thank you so much for the great review and using our service and we hope to continue to provide you great service for years to come!

@Thukten Choda
Thimphu Dec 7, 2022 09:34 PM (1 year ago)

sorry for disturbing again la can I exchange my jacket to xl la large is bit toght

@Admin Dec 8, 2022 04:23 PM

Sure la

@Rinchen Dema
Thimphu Dec 6, 2022 09:53 AM (1 year ago)

its ok

@Admin Dec 9, 2022 11:32 AM

Thank you for sharing what awesome service you received from our team. Your kind words and a 5-star rating mean so much to us, and we hope to continue to provide you great service for years to come!

@Chimi Wangmo
Thimphu Dec 4, 2022 07:52 PM (1 year ago)

The heater I bought from you completely stopped working after 4 days. After 12 hours one part didn't work but I ignored it, now all the sides aren't working

@Admin Dec 8, 2022 04:25 PM

Sorry to know la. We have exchanged you with new heater la.

@Tsheten Zangmo
Thimphu Nov 28, 2022 07:26 PM (1 year ago)

I didn't get the mamas earth tea tree face wash la and gyden tissue paper is not there la.
Number 3 and 4 are missing la

@Admin Dec 8, 2022 04:28 PM

Thank you for reaching out to us to inform us about this incident. We apologise for the inconvenience caused and we hope you accept our apology on behalf of the inconvenience caused. We will immediately contact the logistics department to fix this incident as soon as possible.

@Dendup Tshering
Thimphu Nov 27, 2022 08:31 PM (1 year ago)

Thank you!
is there any systematic to returning back if the products are not working or etc...?

@Admin Dec 8, 2022 04:30 PM

Kuzuzangpo la!
Thank you for reaching out to us to inform us about the exchange of your order. Our exchange policy where it has to be exchanged within 24 hours and let us know immediately once your product is delivered. We also like to inform you that the exchange policy wont accept after 24 hours once you receive your product la.

@Sonam Yangden
Thimphu Nov 17, 2022 05:37 PM (2 years ago)

excellent

@Admin Nov 18, 2022 03:20 PM

Thank you for your kind words. This help us to serve you better. Thank you la