Customer Feedback

@Hemant Kafley
Dagana Mar 17, 2021 04:18 PM (3 years ago)

I didn't get my order where is it

@Admin Mar 18, 2021 10:39 AM

We got a confirmation from Bhutan Post saying your item has been delivered. However we will be following up on your delivery. Please contact us if you do not get your order within few days la. Thank you for your feedback.

@Tashi Phuntsho
Tsirang Mar 16, 2021 03:58 PM (3 years ago)

Service is pretty good but the charges is bit high for delivering to other Dzongkhag’s. I feel that delivery charges should be changed based on the weight and size of the package. Thank you.

@Admin Mar 17, 2021 02:05 PM

Thank you for the feedback. The rates are calculated automatically based on the weight of your order. The rates are provided by Bhutan Post based on weight slab. Please feel free to contact our support team for further clarification. Thank you la.

@Karma thinley
Samdrup Jongkhar Mar 9, 2021 12:48 PM (3 years ago)

For the far place delivery charge is very high even for some item from the actual price delivery charge is more la
And again I thought to order hair clipper but all are out of stock so when there will be stock la

@Admin Mar 9, 2021 08:03 PM

Thank you for your honest feedback. The delivery weight is calculated based on the weight of your order la. If your delivery weight is less than 250gm, the delivery charge is calculated based on that weight. You can keep adding products or removing it and see the changes on your delivery charge. Regarding the restock of products, please keep following us on social media for further updates. Feel free to contact our support team if you need any further clarification. Thank you again.

@Passang Lhamo
Thimphu Mar 8, 2021 10:14 AM (3 years ago)

Thanks for very prompt service . I recommend zala online shopping rather than other. I loved product as well.

@Admin Mar 8, 2021 10:17 AM

Thank you for your kind feedback. We hope to see you again.

@Vishnu
Thimphu Mar 8, 2021 08:48 AM (3 years ago)

So punctual, much polite
The quality of items also soo good

@Admin Mar 8, 2021 10:19 AM

Thank you so much for your kind words. we hope to provide you with the best service and quality.

@Anita Subba
Thimphu Mar 5, 2021 09:30 AM (3 years ago)

Always satisfied with your services...

@Admin Mar 5, 2021 03:00 PM

Thank you for your generous feedback we are glad that you liked our services.

@Sangay Wangdi
Thimphu Mar 4, 2021 10:15 AM (3 years ago)

Delivery was super promt; the magnetic data cable worked without a flaw. Recommend this online shop to others as well.

@Admin Mar 4, 2021 03:33 PM

Hello Mr. Wangdi, we are so much grateful for your time to write us this awesome feedback. Looking forward for more orders. Thank you again la.

@Karsang Ugyen
Trashi Yangtse Feb 27, 2021 09:42 PM (3 years ago)

Pubg trigger 2 in 1 is not working ?

@Admin Feb 27, 2021 09:48 PM

We have notified our support team to assist you with your issue la. We hope to get your issue resolved as soon as possible. Thank you for using zala.bt.

@Kinley Dorji
Thimphu Feb 27, 2021 08:32 PM (3 years ago)

I ordered an induction cooker but after plugging it in, it won't function. It jst beeps with a reading saying "E4" and when i looked it up at the manual, E4 means supply voltage too low. I am sure our BPC supplies the normal voltage between 220-240v. And my last friend who also bought one had no issues. So i am wondering whether my product is faulty, ?.

@Admin Feb 27, 2021 09:49 PM

We have notified our support team to assist you with your issue la. We hope to get your issue resolved as soon as possible. Thank you for using zala.bt.

@Vishnu
Thimphu Feb 20, 2021 05:09 PM (3 years ago)

Nice , also delivered on time, happy to get this from zala. Thanks ?

@Admin Feb 24, 2021 02:06 AM

Thank you for shopping with zala.bt we are glad that you liked our services.